Frequently Asked Questions If you don’t find your question answered here email us at: hurst@adamnfineartist.com How can I contact A Damn Fine Artist.com or the artist Robert Hurst? What forms of payment do you accept? Can I order offline? How long does it take to ship once I place my order? What are your shipping charges? What are my shipping options? How is my artwork packaged? Do you have a satisfaction guarantee? What is your return policy? Can you frame the artwork I purchase? How do I order framing and what is the cost? Is the authenticity of autographs guaranteed? Will I receive a COA with my autographed artwork? What utensils are used to autograph artwork? Can I commission artwork? Do you have a printed catalog? Do you have written information about the artist? Do you have a physical store I can visit? Can you help me appraise & resell my sports memorabilia, art and collectibles? Glossary of Art Terms: How can I contact A Damn Fine Artist.com or the artist Robert Hurst? E-mail, write or phone us at: 2507 Campden Austin, TX 78745 512.444.7661 adfa@austin.rr.com adamnfineartist@austin.rr.com hurst@adamnfineartist.com What forms of payment do you accept? We accept MasterCard, Visa, American Express, Discover Card, PayPal and Yahoo Pay Direct through our web site or over the phone. Our site has secure transaction processing through Yahoo Shopping, so you can feel comfortable submitting your credit card information. We also accept checks and money orders. If paying by check or money order mail payment with your order request to: Robert Hurst - A Damn Fine Artist 2507 Campden Austin, TX 78745 Can I order offline? Yes. Call us at 512.444.7661 OR send a check or money order with your order request to: Robert Hurst - A Damn Fine Artist 2507 Campden Austin, TX 78745 Don’t forget to add shipping and 8.25% sales tax if in Texas. How long does it take to ship once I place my order? In stock items will ship out within 1 to 3 business days. Ninety-eight percent of our orders ship within this time frame. We are dedicated to communicating with all of our customers in an expedient manner about their orders. Subsequently, you will be notified of your approximate ship date within 1 business day of your order. You will receive another notice once the item has actually been sent. What are your shipping charges?
We ship Priority Mail or UPS within the continental USA. Our shipping rates reflect those charges as well as a minimal handling charge. We reserve the right to change our shipping policy and charges at any time. If your shipment is oversized, must be shipped in multiple cartons, or for any reason we cannot ship the items you ordered within our normal pricing guidelines, or you request special services, we will call or e-mail you with a shipping quote before we ship. Fifteen dollars is added to international shipments. Framed prints count as two items for shipping purposes. How is my artwork packaged? Whenever possible, non-framed artwork is shipped flat. It is protected with a stiff backing-board and wrapped with a clear plastic bag. Another layer or two of cardboard ensures your art is received in good order. 98% of all unframed art is shipped this way. Oversized non-matted posters are wrapped, rolled and tubed. Framed art is securely wrapped and boxed with layers of bubble wrap, cardboard and/or packing peanuts. We have encountered few shipping problems and do everything possible to make certain your art is received in pristine condition. In the unlikely event your artwork is damaged in route by the shipper contact us for replacement. Do you have a satisfaction guarantee? Yes, if you are not satisfied with your artwork for any reason return it to us for a refund or credit within 15 days of our outbound postmark. See refund policy for more details. What is your return policy? You may return an item in its original condition for any reason. Your satisfaction is our goal. If you are not completely satisfied return your purchase within 15 days of our outbound postmark. Include your receipt. Shipping charges are not refundable, inbound or outbound. A Damn Fine Artist.com reserves the right to refuse any item for return that appears to have been abused, was purchased fraudulently or is not returned within the specified time. E-mail or call us if you have any questions. Can you frame the artwork I purchase? Yes, we can frame any art purchased from A Damn Fine Artist.com. We use quality hardwood frames and double mats. How do I order framing and what is the cost? Go to the Framing Category or click on the framing option located on the item page.
If you have any additional questions concerning framing or need a quote please call, email or type a message in the Comment Section of your order form located on the last page of the online order form. We will get back with you as soon as possible. Is the authenticity of autographs guaranteed? Yes, we guarantee all autographs. In most cases the artist, Robert Hurst, has obtained the autographs personally. Whenever possible, a photo of the athlete will be taken during the signing. You will receive with your autographed artwork a copy of this photo along with a Certificate of Authenticity. What utensils are used to autograph artwork? Pencil is one of the accepted methods of signing fine art prints and is appreciated by collectors because of its non-fading properties. Pencil, however, is only an option on prints surrounded by white borders. Paint pens are often used when the artwork is signed on the image and for original artwork. Silver and gold are the artist Robert Hurst’s personal favorites. Sharpies are also commonly used, however, be careful with direct sunlight as the signature may fade over time. Can I commission artwork? Yes, if you have an idea for an original painting please let us know. Artist Robert Hurst would be happy to work with you to create a special piece just for you. Individuals and businesses commission over half of the original paintings Hurst sells. Commissions require a 25% non-refundable deposit, and usually need a lead-time of approximately 60 days. If you have a target date, like and a birthday or other special occasion, Hurst will do his best to accommodate it. E-mail or call us to get started today or for further information. Do you have a printed catalog? No, we do not print a catalog. Because our selection is growing all the time a printed catalog would be inefficient. We are committed to updating our web site as often as possible to bring you the latest availability. If you don’t see what you need on the web site please e-mail us with your request (i.e. particular team, athlete or sport) and we will do our best to assist. Do you have written information about the artist? Yes, we have information on the artist, Robert Hurst, we can mail to you. Just e-mail us a request. Please also refer to the Artist Info Category on this web site. Do you have a physical store I can visit? The artist has a studio in Austin, Texas that you can visit by appointment. Call 512.444.7661 to set up a time. You can also view Hurst’s original artwork, giclees and limited edition prints at various galleries around the country including those in Houston, Dallas, Baltimore and Pittsburgh. For gallery names and locations see Artist Info or e-mail us. Can you help me appraise & resell my sports memorabilia, art and collectibles? No, we only work directly with and represent the artwork of Robert Hurst. We do not appraise or re-sell sports memorabilia or secondary market art in the possession of private collectors, agents etc. Glossary of Art Terms: Giclee (jhee-clay) is derived from the French word “gicleur”, which means “spray of ink”. A Giclee is a fine art print utilizing computers and high-end printers. Giclees are the highest quality reproductions being made today and are the closest thing you can get to an original. The giclee process begins with a detailed scan of the original artwork. Then, using state-of-the-art printers, millions of droplets of ink per second are sprayed onto archival paper or canvas. Supervising the process are highly trained technicians and professional colorist. While the giclee process is expensive the results are unparalleled. Painting; A single work produced through the art of painting. Poster; A bill or placard for posting often in a public place; especially : one that is decorative or pictorial. Print; (1) A copy made by printing (2) A reproduction of an original work of art (as a painting) made by a photomechanical process. |